Creating an Excellent Patient Experience Through Service Education
نویسندگان
چکیده
منابع مشابه
Creating an Excellent Patient Experience Through Service Education
Service quality and patient satisfaction affect an organization's value-based payments. This new value paradigm calls for a new approach to service education and training for front-line staff. Thoughtfully conceived, department-specific content, infused with patient feedback, value creation, and science of service quality principles, was developed to give front-line staff a deeper understanding...
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ژورنال
عنوان ژورنال: Journal of Patient Experience
سال: 2017
ISSN: 2374-3735,2374-3743
DOI: 10.1177/2374373517718351